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Shipping & returns

Delivery

Delivery around Australia is FREE in 99% of the products. The 1% of goods that dont qualify are usually large heavy objects or deliveries to remote areas.

 

Delivery Guarantee 

Your items will be delivered to you safely and if for any reason your item is lost or damaged you will receive a full refund or you can request a replacement free of charge. This is our commitment to you.

 

Free Express Shipping:

Please allow 2-4 weeks for delivery. Usually products are received within 2 weeks, however the postal system can cause delays.

  

Faulty or Damaged Goods

Please contact us if you need to return your items due to damaged or faulty goods. We are committed to ensuring you are happy with your purchase and that your product arrives in good working order. Many of our suppliers have strict timeframes and policies governing product returns so please carefully below.

 

Returns

  1. Change of mind - We do not allow returns on change of mind so please choose carefully before you checkout. 
  2. For warranty claims you must notify us immediately. If you dont notify us within 3 days then you miss the window of opportunity for arranging a return. Our suppliers have strict timeframes regarding returns and we have to honour this.
  3. If you receive the product and its dead-on-arrival or damaged then we will handle this through postal insurance or lodge a defect with the supplier. 
  4. Get in touch via the Contact Us page and a representative will manage your return.

 

Warranty

Please enjoy a full 12 month warranty on all our products.

 

Urgent Expedited Shipping

If you need an item urgently, we offer an expedited shipping which takes 2-4 days. Please contact us for a shipping quote. Most items can be shipped for an additional $10-$20 depending on size and weight.

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